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02/22/2023
2:22PM

At Grit Club, we take pride in ensuring our products are manufactured to the highest standards and are delivered to you in the best way possible. In the unlikely event you are unhappy with your purchase, you can return your item for a refund or product/size exchange (subject to conditions) within 28 days of receiving your order. 

Exchange and refund conditions:

Products must be unworn, unwashed, and undamaged and with tags still attached. Items must be returned in the condition they were packaged and sent. 

Products that have any markings or scents (smoke, cologne, detergent etc) indicating usage of any kind will not be accepted. Products contaminated with any bodily fluids or hair of any sort will not be accepted.

All items with a "Final Sale" or "Sale" or that are sold during any sale period are final and no exchange or returns will be accepted for these items. 

Once your return/exchange is received, it will be processed within 5 to 7 business days.

Refund requests will be accepted on a case by case basis. If your refund is request is rejected, you will be offered an exchange for store credit.

How to start a Return or Exchange: 


If you would like to return or exchange your product for a reason other than damaged/defected goods or receiving the incorrect item
Please send an email to customerservice@gritclub.co and include:

  • Your order number
  • Name on the order
  • Email used to place the order
  • Item(s) being returned or exchanged
  • Whether you would like a refund or an exchange 
  • The product and size you would like to exchange for (if applicable)
  • Reason for return/exchange 
Upon receiving your return/exchange request, we will provide you with the address to return your order to. You will be provided with a replacement product if requested or refund within 5-7 business days.
    If you have received the wrong product:
    Please send an email to customerservice@gritclub.co and include:
    • Your order number
    • Name on the order
    • Email used to place the order  
    • Photo of incorrect item and packing slip
    Once our team confirm that you have received the incorrect item, we will create a return label for you and the correct item will be shipped to you within 5-7 business days.

    If you have received a damaged, or defective product:
    Please send an email to customerservice@gritclub.co and include:
    • Your order number
    • Name on the order
    • Email used to place the order
    • Item(s) being returned or exchanged
    • Whether you would like a refund or an exchange 
    • The product and size you would like to exchange for
    • Reason for return/exchange 
    • A photograph of the product demonstrating the damaged/defective area of the product. Please ensure photographs are taken on a flat and plain coloured surface with tags clearly displayed. This will be used to help with your order and as part of our quality control management process.
    How will I know if my Return or Exchange has gone through?
    If you have already gone through our online return/exchange process, please allow 5 to 7 business days for processing. Once your return is processed we will email you to confirm the next steps.

    Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

    Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

    “Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™

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